Frequently Asked Questions
When will my order ship?
We do our best to ship orders in 1-2 business days and sometimes they are even shipped same day.
Options to upgrade shipping are available at checkout.
With in the United States orders will ship for a flat rate of $8.95, unless actual shipping is less than $8.95 as the case with Ground Advantage (1st Class) orders that are under 16 ounces. We ship through USPS and UPS. All orders will have tracking numbers. Shipping service is based on the delivery destination.
You will receive an email when your package ships with your tracking number, or you can check your order for the tracking number.
Currently we are not shipping internationally.
What do I do if I believe my package was lost or stolen?
Sibba’s Sunshine Fabric’s is not responsible for packages that have been confirmed as delivered by the delivery carrier. Please contact your local post office if you believe it was not delivered to you or delivered to the wrong address. Contact your local police department if you think you package was stolen.
What are the conditions for returns?
We will accept returns on fabric 1 yard or larger. We do not accept returns for 1/2 yard cuts. You are responsible for the return shipping and we charge a 10% re-stocking fee. The fabric must be un-washed and un-cut. If you would like to return your fabric please contact us with the invoice number and the reason for your return. Returns will be accepted with in 7 days of delivery.
How do I care or wash my fabric?
Always pre-wash and dry your fabric before starting your project, unless the fabric description specifically notes to not machine wash or dry. Wash fabrics with similar colors and an appropriate water temperature (warm for whites/light colors, cold for darker colors). For cotton and cotton blend knits (cotton, cotton/Spandex, cotton modal) there might be 2-3 inch shrinkage per yard. So prewash to avoid further shrinkage.
What does the OEKO-TEX Label mean?
https://www.oeko-tex.com/en/our-standards/standard-100-by-oeko-tex
Is fabric always cut continuous?
In most cases we will cut fabric continuous. Fabric sometimes will not be cut continuous if it is necessary to cut from two separate bolts if there is not enough on one bolt/roll. In this case it will be cut in 1 yard or greater quantities.